Service Levels
| Type of Information | Telephone | Internet | Email (Once received) | Post (Once received) | Fax |
|---|---|---|---|---|---|
| Log asset as stolen | Real time | Real time | Within 6 hours From 8am to 8pm |
Immediately upon receipt | Not available |
| Identification of asset/owner when recovered | Real time | Real time | Within 6 hours From 8am to 8pm |
Immediately upon receipt | Not available |
| Change of owner | Not available | Not currently available | Not currently available | 28 working days | Not available |
| Membership enquiry (change of address, change of vehicle reg etc) | Change of address real time. Vehicle updates completed upon receipt of copy of V5c |
Not currently available | On receipt of correct documentation, within 6 hours between 8am and 8pm | On receipt of correct documentation, within 24 hours of receipt | Not available |
| Info relating to asset | 6 Hours | Real time | Within 6 hours, between 8am and 8pm | Contact made with enquirier within 24 hours of receipt | Not available |
| Registration of Asset | Not available | Real time | 28 working days | 28 working days | Not available |
